Bertrand Windows and Doors

Cookie Policy and Website Regulations

cookies policy

  1. The website does not automatically collect any information, except for information contained in cookies.
  2. Cookies (so-called "cookies") are IT data, in particular text files, which are stored on the Website User's end device and are intended for using the Website's websites. Cookies usually contain the name of the website they come from, their storage time on the end device and a unique number.
  3. The entity that places cookies on the Website User's end device and obtains access to them is the Website operator - Bertrand spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Luzin at ul. Wejherowska 12, 84-242 Luzino, entered in the Register of Entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under KRS number: 0000375408, NIP: 5881946629, REGON: 192042297.
  4. Cookies are used for the following purposes:
    and). adapting the content of the Website's pages to the User's preferences and optimizing the use of websites; in particular, these files make it possible to recognize the Website User's device and properly display the website, tailored to his or her individual needs;
    b). creating statistics that help understand how Website Users use websites, which allows improving their structure and content;
    c). maintaining the Website User's session (after logging in), thanks to which the User does not have to re-enter the login and password on each subpage of the Website;
  5. The website uses two basic types of cookies: "session cookies" and "persistent cookies". "Session" cookies are temporary files that are stored on the User's end device until logging out, leaving the website or turning off the software (web browser). "Permanent" cookies are stored on the User's end device for the time specified in the cookie parameters or until they are deleted by the User.
  6. The following types of cookies are used on the Website:
    and). "necessary" cookies enabling the use of services available on the Website, e.g. authentication cookies used for services requiring authentication on the Website;
    b). cookies used to ensure security, e.g. used to detect abuses in the field of authentication within the Website;
    c). "performance" cookies, enabling the collection of information on how the Website pages are used;
    d). "functional" cookies, enabling "remembering" the settings selected by the User and personalizing the User's interface, e.g. in terms of the selected language or region from which the User comes, font size, appearance of the website, etc.;
    e). "advertising" cookies, enabling the provision of advertising content to Users more tailored to their interests.
  7. In many cases, the software used to browse websites (web browser) allows cookies to be stored on the User's end device by default. Website users may change cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform each time they are placed on the Website User's device. Detailed information about the possibilities and methods of handling cookies is available in the software (web browser) settings.
  8. The Website Operator informs that restrictions on the use of cookies may affect some functionalities available on the Website.
  9. Cookies placed on the Website User's end device may also be used by advertisers and partners cooperating with the Website operator.
  10. More information about cookies is available in the "Help" section in the web browser menu.

Website Regulations

§ 1. General provisions

  1. These regulations, hereinafter referred to as the "Regulations", specify the rules for the provision of services electronically by the Service Provider on the website www.bertrand.pl, hereinafter referred to as the "Website", and the principles for the protection of personal data of Service Users and other entities using the Services provided electronically.
  2. Enabling the use of the Website is a service provided electronically by the Service Provider to Service Users, within the meaning of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended). amended) - hereinafter referred to as the Act on the provision of services by electronic means, which takes place pursuant to an agreement concluded between the Service Recipient and the Service Provider and on the basis of these Regulations.
  3. All services provided electronically on the Website are subject to the Regulations, excluding services subject to separate regulations. The Service Provider specifies on the Website what types of services are provided on the basis of separate regulations.
  4. Every natural person, legal person or organizational unit without legal personality that has the ability to connect to the public Internet network has access to the Website under the terms set out in these Regulations.
  5. The Regulations are made available to Service Users free of charge via the Website in a form that allows them to be downloaded, saved and printed.
  6. Before using the Website, Service Recipients are obliged to read the Regulations.
  7. Each Service User is obliged to comply with the provisions of the Regulations from the moment they start using the Services.

§ 2. Definitions

The terms used in these Regulations mean:

  1. Service provider - BERTRAND spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Luzin at ul. Wejherowska 12, 84-242 Luzino, entered in the Register of Entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under KRS number: 0000375408, NIP: 5881946629, REGON: 192042297, e-mail address: info@bertrand.pl .
  2. Service Recipient - a natural person, a legal person or an organizational unit without legal personality that uses the service provided electronically by the Service Provider,
  3. Services - offering online information, in particular commercial information about the company BERTRAND sp. z o. o. sp.k. and the products and services it offers, presented electronically by the Service Provider to Service Recipients based on these Regulations.

§ 3. Types and Scope of Services:

  1. As part of the provision of Services, the Service Provider in particular:
    and). places catalogs and price lists of its products and services on the Website;
    b). offers the opportunity to contact the Service Provider via a contact form.
  2. The offer to provide Services via the Website is valid until the Service Provider suspends or discontinues their provision.

§ 4. Technical requirements for using the Website:

  1. Services are provided to Service Users who meet the following technical requirements:
    and). have a connection to the public Internet network,
    b). have a web browser that allows you to display HTML documents on your computer screen with the option to accept cookies.
  2. In order to properly use the Services, the Service User should have computer hardware and software that meets the following minimum requirements:
    1) Internet browser in the current version,
    2) monitor with the resolution required by the browser,
    3) Cookies and Java Script support enabled.
  3. If the Service Recipient uses equipment or software that does not meet the technical requirements specified in section 1-2 above, the Service Provider does not guarantee the correct functioning of the website and reserves that it may have a negative impact on the quality of the services provided.

§ 5. Personal data protection

  1. The Service User's personal data are processed by the Service Provider as the Administrator in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 /46/EC (General Data Protection Regulation - the so-called "GDPR").
  2. The administrator of personal data is BERTRAND spółka z ograniczoną odpowiedzialnością spółka komandytowa with its registered office in Luzin at ul. Wejherowska 12, 84-242 Luzino, entered in the Register of Entrepreneurs by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under KRS number: 0000375408, NIP: 5881946629, REGON: 192042297.
  3. The Administrator has appointed a Data Protection Inspector, who can be contacted at the following e-mail address: iod@bertrand.pl.
  4. Personal data obtained by the controller will be processed in order to perform the contract to which the data subject is a party, or to take action at the request of the data subject before concluding the contract (Article 6(1)(b) of the GDPR), when data processing will be necessary to fulfill the legal obligation of the administrator (Article 6(1)(c) of the GDPR), as well as when it is necessary to implement the legally justified interests of the administrator, such as debt collection or defense against claims (Article 6(1)(c) f GDPR).
  5. The recipients of personal data obtained by the administrator may be banks, courier companies or insurers.
  6. Personal data will not be transferred to a third country or international organization.
  7. Personal data will be stored until the expiry of the limitation period for claims arising from concluded contracts, i.e. no longer than 10 years.
  8. The data subject has the right to access their data and the right to rectify, delete, limit processing, the right to transfer data, and the right to object.
  9. If the data subject considers that the processing of his or her personal data violates the provisions of the GDPR, he or she has the right to lodge a complaint with the GIODO/President of the Personal Data Protection Office.
  10. Providing personal data is voluntary, although it is a condition for concluding a contract and fulfilling statutory obligations by the administrator.
  11. The data will not be processed in an automated manner, including in the form of profiling.
  12. Pursuant to Art. 21 section 4 GDPR, we would like to inform you that the data subject has the right to object to the processing of his or her personal data. The objection should be submitted to the Data Protection Inspector, whose contact details are indicated in point 2. Pursuant to Art. 21 section 1 GDPR, when submitting an objection, you must indicate the reasons related to your particular situation.

§ 6. Use of the website

  1. By using the Service Provider's Website, the Service Recipient undertakes to comply with generally applicable law and the provisions of these Regulations
  2. By using the Service Provider's Website, the Service User undertakes not to post or send on the Website content or links to websites that infringe the rights and goods of third parties, contain private content, incite racial, ethnic, religious or cultural hatred or promote pornography and violence, as well as content generally considered morally and socially reprehensible.

§ 7. Rights and obligations of the parties

  1. The Service Provider undertakes to provide Services electronically in accordance with the Act on the provision of electronic services, these Regulations and with respect for generally applicable law.
  2. The Service Provider will make every effort to ensure that the Website functions properly and continuously. The Service Provider reserves that there may be interruptions in the functioning of the Website in order to update data, repair errors and perform other maintenance works. The Service Provider is not obliged to inform about the planned interruption in the operation of the Website, but will make every effort to ensure that an appropriate message about the interruption in the provision of services is posted on the Website on an ongoing basis. The Service Provider will also make every effort to ensure that the total interruption time in the provision of free services does not exceed 12 hours in a calendar month.
  3. It is unacceptable for the Service User to use the Services in a manner contrary to the law, decency or violating the legitimate interests of the Service Provider.
  4. It is unacceptable for the Service User to post illegal content on the Website.
  5. The Service Provider reserves that all messages and materials available on the Website (in particular graphics, articles, photos) are protected by copyright. The service recipient has the right to use them only for permitted personal use. Copying, reproducing, disseminating on the Internet and other forms of using materials and messages posted on the Website beyond the limits permitted by law is possible only on the basis of a separate agreement concluded with the Service Provider in writing under pain of nullity.
  6. If the Service Provider receives information about the Service Recipient's use of a service provided electronically in violation of the Regulations or applicable regulations (prohibited use), the Service Provider may process the Service Recipient's personal data to the extent necessary to determine the Service Recipient's liability, provided that he records for evidentiary purposes the fact of obtaining and the content of these messages. The service provider may also notify the service recipient about his unauthorized activities and demand that they immediately stop.

§ 8. Liability

  1. the service provider stipulates that the use of the Website is solely at the expense and risk of the Service User.
  2. The Service Provider is not liable:
    1. for any damage resulting from the use of the Website by Service Users in a manner inconsistent with the law or the Regulations;
    2. for any damage caused by the disclosure of personal data in accordance with the Regulations.
  3. The Service Provider is not liable for the provision of services electronically in accordance with the exclusion referred to in Art. 12-15 of the Act on the provision of electronic services.

§ 9. Conditions for concluding and terminating contracts for the provision of electronic services.

  1. An agreement for the provision of electronic services is concluded when the Service User starts using the Website.
  2. The Service Provider provides the opportunity to read these Regulations before concluding an agreement for the provision of electronic services.
  3. The Service Recipient is entitled to stop using a given Service provided electronically at any time. If the Service Recipient ends the use and leaves the website, the contract for the provision of electronic services is terminated, without the need for the Service Recipient to submit an appropriate declaration.

§ 10. Complaint procedure

  1. Complaints regarding the Services provided electronically by the Service Provider under these Regulations may be submitted by the Service Recipient in writing, by registered letter, to the Service Provider's address within 7 days from the date of the reason for submitting a given complaint.
  2. The complaint must include the name, surname and postal address of the Service User and a brief description of the subject of the complaint.
  3. Complaints will be considered within 14 days from the date of receipt of the registered letter by the Service Provider.
  4. When considering a complaint, the Service Provider will apply the provisions of the Regulations and generally applicable provisions of law.
  5. The Service Recipient will be notified in writing of the Service Provider's decision to the address provided in the registered letter containing the complaint.

§ 11 Final provisions

  1. The Service Provider has the right to unilaterally change the Regulations, subject to maintaining the acquired rights of the Service Users. The Service User will be informed about any change to the Regulations in the form of an appropriate message on the Website.
  2. The provisions of generally applicable law apply to services provided electronically under these Regulations, in particular the Act of April 23, 1964 - Civil Code and the Act of July 18, 2002 on the provision of electronic services.
  3. The Regulations enter into force on May 25, 2018.